• To return a purchase, your items must meet the following conditions:

1. Be returned within 30 days of your delivery date
2. Be in its original, unused, unworn, unwashed, and undamaged condition
3. Be returned with all original packaging 

• Items designated “final sale” or purchased at or above 30 percent off (on sale or on promotion) are not eligible for return. Additionally, we cannot accept returns of monogrammed, personalized, or special-order items, or of items damaged through normal wear and tear.
• Lúdere Jewelry reserves the right to reject returns that do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
• Returns/exchanges on gifts are done on a case by case basis. Please reach out to customercare@luderejewelry.com and provide as much information as possible so we may best assist you.
• We do not accept returns/exchanges from third-party stores. No exceptions.
• A return label will be provided to you, and $5 will be deducted from your final refund.
• Your refund will be processed after the item has been received, and funds (excluding the $5 return shipping fee) will be deposited back to the original payment method within 3-5 business days.

To start a return, click here: Initiate a Return

• For exchanges, simply follow the same steps outlined above and let us know your preferred item after selecting the item you’ll be sending back.

• The above return policy applies to international orders, with the following adjustments:

1. Return-eligible items will be accepted within 14 days of delivery date.
2. We cannot refund duties and taxes paid to clear customs.

• It is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages with a tracking number.

• If you receive a defective or damaged item, please contact us immediately at customercare@luderejewelry.com.
• In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process.
• In the case of damage incurred by the customer, paid repairs or a discounted exchange may be available on a case by case basis. Please reach out to use at customercare@luderejewelry.com and we are happy to review your case and discuss options.

• A refund of your full order total minus the cost of the return shipping label will be issued back to your original payment method within 5 business days of receiving your return.
• Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
• Please note that original shipping fees are not refundable.