Returns & Exchanges
- To return a purchase, your items must meet the following conditions:
- Be returned within 14 days of your delivery date
- Be in its original, unused, unworn, unwashed, and undamaged condition
- Be returned with all original packaging
- Items designated “final sale” or purchased at or above 30 percent off (on sale or on promotion) are not eligible for return. Additionally, we cannot accept returns of monogrammed, personalized, or special-order items, or of items damaged through normal wear and tear.
- Lúdere Jewelry reserves the right to reject returns that do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
- Returns/exchanges on gifts are done on a case by case basis. Please reach out to customercare@luderejewelry.com and provide as much information as possible so we may best assist you.
- We do not accept returns/exchanges from third-party stores. No exceptions.
- We ask that you initiate your return as follows:
- Request a Return Authorization (RA) number by emailing customercare@luderejewelry.com with your order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out.
- You will then receive a return authorization, return instructions, and shipping label.
Return the item(s) in the original shipping box, or any other solid carton box. - Close the box, tape it securely, and adhere the label.
- Drop off the package with the carrier indicated on the label
- Return shipping fees are the responsibility of the customer, and will be deducted from you final refund.
- For exchanges, simply follow the same steps outlined above and let us know your preferred item after selecting the item you’ll be sending back.
- The above return policy applies to international orders, with the following adjustments:
- Return-eligible items will be accepted within 14 days of delivery date.
- We cannot refund duties and taxes paid to clear customs.
- It is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages with a tracking number.
- If you receive a defective or damaged item, please contact us immediately at customercare@luderejewelry.com.
- In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process.
- A refund of your full order total minus the cost of the return shipping label will be issued back to your original payment method within 5 business days of receiving your return.
- Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
- Please note that original shipping fees are not refundable.
More Questions?
Email us at customercare@luderejewelry.com
